For shipping within the United States we use USPS 2-3day tracked and insured flat-rate shipping boxes. This allows our products to arrive quickly and safely in your hands. We know this costs more than many people are used to seeing, but with the nature of our products we do not want to have candles sitting in warehouses for too long on a hot summer day. We are a small business and this has been the best way that we have found to ensure your package arrives safely and quickly. Generally our packages arrive within 2 days nationwide unless a weekend falls during the shipping time.
When purchasing within the United States expect up to a week lag-time for us to prepare your shipment and 2-3 business days after shipping for it to arrive. Please contact us with any issues within 7 business days at Info@foxlingandfae.com
For International shipping: We currently offer international shipping with USPS flat-rate shipping boxes. We understand this option is expensive but it is the only way we have currently found to have your items arrive within 5-10 business days from the United States with tracking info and insurance. We hope to offer cheaper shipping in the future. International orders take up to a week to process and 5-10 business days after shipping for arrival. Please contact us ASAP with any issues or questions regarding your order at firstname.lastname@example.org
To return an item please contact Customer Service at email@example.com to begin the return process. Customers will pay return shipping on the product and it must be returned within 14 days.
If there is an issue with your order please contact us at firstname.lastname@example.org so we can work on fixing the issue. If the item is damaged during shipping please notify us ASAP with photos and details of the damaged item. Since we are a small business, we use USPS tracking and insurance on our packages to cover any mail mishaps.
We take all common forms of credit and debit card through our website.
We also take Venmo or PayPal for local drop-off orders.
For our local markets we take cash or credit card through square.
We take wholesale orders on a case-by-case basis. Please contact us at info@foxlingandfae with "wholesale" in the subject line with the details of what you are wanting and the date you need it by. Please give us 5-10 business days to respond. Wholesale orders take extra time to fill because we source our material specific to you and create the item in bulk. We will talk about the timeframe you need it by when we speak, but please note it will take about 1 month to fill a wholesale order on average.